Frequently Asked Questions


Q) What is the exact address?
Q) Car Rentals?
Q) Where can I see a presentation of each unit?
Q) Do you charge per person?
Q) Can I change number of people after booking?
Q) Linen/towel/cleaning fees?
Q) How long time is the rate quote valid?
Q) Reservation procedure?
Q) Cancellation Policy?
Q) Why is the rate on the website different from what we are offering?
Q) Why do we charge 3% on their card?
Q) How do we know this is legit?
Q) Can we visit and get a tour of unit prior to arrival?
Q) Check-In & Check-Out time?
Q) How do we get access or keys to unit?
Q) Are toiletries and toilet paper provided?
Q) Is it ok for friends to stop by during my stay?
Q) Can I have parties or small event inside unit?
Q) What is the view from the unit?
Q) Does the bathroom have a shower?
Q) What are the parking options?
Q) Is smoking allowed inside the property?
Q) Do we give military discount?
Q) Do we offer discounts for children?
Q) Do we charge for babies/toddlers?
Q) Can we provide crib for babies?
Q) Distance to Airport?
Q) Distance to Beach/Ocean?
Q) Distance to Palais des Festivals / Convention Center?
Q) Package Delivery?
Q) Are Pets allowed?


Q) What is the exact address?
Address is 148 Rue Antibes 06400 Cannes, France.
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Q) Car Rentals?
Airport Pick Up
The most convenient is to pick up a and drop off a rental car at the airport. You can pick and choose the company you prefer at RENTAL CARS.
Cannes City Pick Up
Car rental service 2 blocks from apartment EuropCar: 3 Rue De Commandant Vidal, 06400, Cannes, France www.europcar.com
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Q) Where can I see a presentation of each unit?
>>Click Here for a video presentation of 2 Room Roof-top Croisette Apartment located in the heart of Cannes
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Q) Do you charge per person?
The rate is based on a total rate and may fluctuate depending on number of people staying in the unit. We divide the total amount with the Nr of people (adults and kids are all counted the same) just to give you an idea of how much it will be per person. (Rate proposal & linens provided is based on number of people as agreed). This is checked and is strictly enforced.

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Q) Can I change number of people after booking?
It is the responsibility of the Guests to truthfully and respectably notify Agent of the EXACT count of Guests that are going to visit Property at least 2 week prior to arrival - counting all adults, children and infants. Any changes and/or adjustments from original number Guests on original proposal that guest booked and paid for must be notified. Guests understand that if less than anticipated guests will be staying: Only the Linen/Towel/Cleaning fee will be reduced. If the number of guests occupying/visiting Property will be more than anticipated: The rate will be increased by the original booked calculated per person price and the additional per person Linen/Towel/Cleaning fee will also be added (therefore rate per person will not go down by adding more people). Agent and Property care taker’s goal is to make all of our guests happy and by packing in more people guests/family/group will not be happier by getting less space per person and Agent/management/owners want to prevent excess wear and tear on the Property from increased number of people.
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Q) Linen/towel/cleaning fees?
A one-time linen, towel and cleaning fee of € Euro 40/person is added on to all rentals. This fee goes straight to cleaning persons and to linen/towel/laundry facility.
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Q) How long time is the rate quote valid?
We can guarantee the rate for 24 hours but we cannot hold the unit for you without any down payment.
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Q) Reservation procedure?
A down payment of € Euro 200 per week is required upon booking (additional € Euro300 if Holidays or Special Event)
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Q) Cancellation Policy?
Cancellation Policy is stated in the Terms & Conditions provided to you in your proposal or online booking engine. If you are unsure of your travel plans we recommend signing up for travel insurance.
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Q) Why is the rate on the website different from what we are offering?
The rate in the ad is a starting rate normally based on a weekly stay and a certain nr of people. Rates vary depending on availability, number of people, and length of stay and if there are any special events going on. Rates also fluctuate like all travel related companies such as airlines and rental cars. But a rule of thumb, the earlier you make your reservation the lower the price.
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Q) Why do we charge 3% on their card?
We do not charge you, the merchant does. A 3% administration fee is added to cover Bank Credit Card fees or PayPal transaction fees.
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Q) How do we know this is legit?
You have nothing to worry about. We offer better service than most other homer owners and our phones are answered 24 hour a day 7 days a week. Any company accepting credit cards for payments must be legitimate through a careful approval process such as linking up bank account with merchant. So if any person or company tries to defraud a customer the merchant account would be shut down immediately otherwise credit card companies would cease to exist. Therefore accepting credit cards or taking PayPal it is guaranteed to be legitimate. If you pay with a debit, credit card or PayPal account, you as a buyer are insured against any fraud. If you were not given the home as promised you would simply get your money back from your bank. Please do your research and see that fraudsters normally try to get people to send them funds via Western Union or MoneyGram. By using PayPal as a Credit Card Merchant, we are also insured that you are verified and for real, not trying to use someone else's credit/debit card. Additionally you are offered to buy insurance for a nominal fee through a licensed & bonded national insurance company in our proposal that you can take advantage of for a very small nominal fee or you can talk to your own insurance agent to give you peace of mind.
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Q) Can we visit and get a tour of unit prior to arrival?
The pictures that are in the proposal are the pictures from the actual unit you are getting. The floor plan also gives you a very good view of the set up. We do not show any unit due to security reasons since we have a lot of valuable in the home and most important we value our guest's privacy and to make sure that no one will visit or disturb any of our guests. Think of it the other way around, when you are staying in the unit you would not like to have people coming to know on your door to have a friend/relative get second peak at the unit or peeking through windows, right? If any potential renter has the address that could and will happen! This is a private property and we value your privacy so this is for you own benefit.
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Q) Check-In & Check-Out time?
Check-In is 5PM and Check-Out is 11AM. If we have availability to check you in earlier we will attempt to do so and if there is availability to check-out later we will try to accommodate that but it must be approved at least 48 hours ahead of time and is based on availability.
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Q) How do we get access or keys to unit?
Property Manager will check you in personally upon your arrival. After you final payment has been made you will be getting phone number and email address to Property Manager to coordinate bed set-up and arrival time for your check-in.
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Q) Are toiletries and toilet paper provided?
Yes we provide a starter pack with soap, shampoo, conditioner and toilet paper.
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Q) Is it ok for friends to stop by during my stay?
That is ok for a short time but no non-registered guests are allowed to sleep in the unit.
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Q) Can I have parties or small event inside unit?
Parties that are disturbing to nearby units are not allowed inside unit. We recommend you using this as your sanctuary and do the partying on town.
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Q) What is the view from the unit?
The unit has sky view.
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Q) Does the bathroom have a shower?
Bathroom consists of a standing SPA shower and has tile throughout bathroom.
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Q) What are the parking options?
There are "Payant" parking spot with parking meters all over along most of the streets. There is also a Parking Garage about 100 meters east of the apartment of Rue D’Antibes. You can park for free along the Croisette Blvd east of intersection Rue De Alexander III and there are usually available spot at this location. It is about an 8 minute walk to the apartment.
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Q) Is smoking allowed inside the property?
Smoking is absolutely not allowed inside the unit.
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Q) Do we give military discount?
We offer 10% military discount with exception for peak season, holidays and special events.
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Q) Do we offer discounts for children?
All people are counted no matter age. We divide the total amount with the Nr of people (adults and kids are all counted the same) just to give you an idea of how much it will be per person (proposal & linens provided is based on number of people, checked and is strictly enforced. Additional persons must get new quote & approval prior to arrival via email)
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Q) Do we charge for babies/toddlers?
Kids or toddlers are counted as the same as adults. But we may be able to deduct the one time linen, towel and cleaning fee. Please E-mail us for a personal quote.
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Q) Can we provide crib for babies?
We can arrange with a baby bed “Pack and Play” for € Euro 10 per day and a Baby Chair for € Euro 10 per day. Let us know by e-mail prior to your arrival if you would like to arrange with that.
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Q) Distance to Airport?
Nice Airport 25 minutes
Marseille Airport 1h 40minutes.
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Q) Distance to Beach/Ocean?
Property is located 2 blocks from the beach so you are just footstep away from the ocean.
Bijou Plage Plage de la Croisette N° 3
L’ Ecrin Plage Boulevard de la Croisette N°4
Plage du Soleil Boulevard de la Croisette N°5 www.plagesoleil.com
Les Dunes Plage de la Croisette N° 6 www.plagelesdunes.com
Z Plage 73 boulevard de la Croisette Plage du Martinez N°7 www.concorde-hotel.com/martinez
Seaside Plage Plage de la Croisette N°8 www.plageseasidecannescroisette.com
Miramar Beach 64 boulevard de la Croisette N°9 www.miramar-plage.com
Croisette Beach Boulevard de la Croisette N°10 www.croissettebeach.com
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Q) Distance to Palais des Festivals / Convention Center?
Palais des Festivals is located just within a 5min walk.
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Q) Package Delivery
Once you get checked in and received the property address of where you are staying you can have packages delivered there during your stay, this as long as you are home to receive the package. We are not responsible for any lost package left outside home during or after your stay.
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Q) Are Pets allowed?
Pets are allowed and a EURO 200 refundable security deposit will be collected and refunded back after check-out if no damage is done.
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